What exactly is "up-selling"?

Up-selling means doing two things:

  1. Offering the customer a large size of an item when the customer has just ordered an item and hasn't specified a size
  2. Suggesting a logical item to go with an item the customer has just ordered

Sound simple enough? Click Next to go the next page to check out your upselling skills.

Next, we tell the learners the rule that they need to apply to perform the job-task correctly.